Terms & Conditions
Our current screen printing turnaround time is 10 Business Days Average + Shipping. Our current embroidery turnaround time is 15 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround.
If you have a deadline for your order, it is very important that you let us know when placing your order so we can determine if your deadline can be met. If you do not advise us about a due date until after your order has been placed and pushed through our system, we may not be able to accommodate your request. Any circumstances out of JBC's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Add-ons will be accepted for 7 days after the initial order is complete. You will receive the same pricing on the add-ons as you received on the initial order if an add-on order is placed within 7 days. After 7 days, add-ons will be treated as a new job and will be subject to new pricing.
Orders must be paid in full when the order is complete and picked up unless otherwise approved by JBC staff. Orders of more than $1000 may be subject to a 50% down payment.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. JBC will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval may result in production delays.
By default, like the rest of the industry we will use the same set of screens per design ordered. That is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order with setups charged accordingly.
Out of Stock Items
JBC is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Specific Measurements When Printing
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and JBC will not reprint or refund these shirts.
JBC will do everything we can to meet any must-have date, but we cannot guarantee it. Customer may be responsible for any expedited shipping charges associated with the order.
JBC cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year's Eve
There will be a $30.00 returned check fee.
JBC reserves the right to change pricing without notice.
JBC is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction.
JBC will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. JBC will not be responsible for errors with your order if notified after 72 hours of receiving the goods. JBC also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While JBC does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email firstname.lastname@example.org to submit your claim. If JBC is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). JBC will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to JBC, we are only responsible for the reprinting of the remaining 85 shirts).